Terms of Service
Last updated: March 2026
1. Scope and acceptance
These Terms of Service ("Terms") govern the use of the website https://ghivexoncrax.world (the "Website") and the ordering and supply of products (including Wellentra) offered by Ghivexoncrax ("we", "us", "our"), with its business address at Henriette-Herz-Platz 3, 10178 Berlin, Germany. By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website or our services. These Terms apply to consumers and businesses in Germany and, where we offer delivery, to other countries as stated at checkout. For consumers, mandatory statutory rights under applicable law remain unaffected.
2. Definitions
Customer / you: The natural or legal person who uses the Website or places an order.
Consumer: Any natural person who enters into a transaction for purposes that are predominantly outside that person's trade, business, craft, or profession (§ 13 BGB).
Business: A natural or legal person or partnership acting in the exercise of their trade, business, craft, or profession (§ 14 BGB).
Contract: The binding agreement for the purchase of goods formed by our acceptance of your order.
3. Our products and information
We offer food supplements and related products, including "Wellentra", a complex of active ingredients for daily use, supporting overall well-being and vitality. Product descriptions, images, and specifications on the Website are for information only and do not constitute a guarantee of specific characteristics unless explicitly agreed. We reserve the right to correct errors and to update product information. Packaging may vary; the manufacturer may change packaging design. We are not responsible for such manufacturer changes. Our products are not medicinal products and are not intended to diagnose, treat, cure, or prevent any disease. Use in accordance with the product leaflet and instructions.
4. Contract formation
The presentation of products on the Website constitutes an invitation to you to submit an offer (invitatio ad offerendum). By submitting an order (e.g. via the order form), you make a binding offer to purchase the selected product(s) on the basis of these Terms and the product details shown. We will send you an order confirmation (e.g. by email). A contract is formed when we accept your order, which we may do by sending the confirmation or by dispatching the product. We are not obliged to accept every order; we may refuse orders (e.g. in case of pricing errors, stock shortage, or suspected abuse). If we do not accept your order, we will inform you and, where applicable, refund any payment already made.
5. Prices, shipping and payment
Prices are stated in euros (€) and include statutory VAT where applicable. They do not include shipping costs unless otherwise stated (e.g. "free shipping" offers). Shipping costs and delivery times are displayed at checkout or in the relevant section of the Website. Payment options (e.g. credit card, PayPal, invoice where available) are indicated during checkout. You must provide accurate billing and delivery details. We may use third-party payment and shipping providers; their terms may apply in addition to ours. For consumers, payment is due as set out in the order process; for businesses, unless otherwise agreed, payment is due within the period stated in our invoice.
6. Delivery and risk
Delivery is made to the delivery address you provide, within the delivery time stated (e.g. 2–5 business days after dispatch, depending on destination and method). Risk of loss or damage to the goods passes to you upon handover to the carrier (or to you if we deliver ourselves). If you are a consumer, risk passes when you or a person authorised by you takes possession of the goods. Delays due to force majeure (e.g. natural disasters, pandemics, strikes) do not constitute a breach of contract; we will inform you of any significant delay.
7. Withdrawal right (consumers in the EU/EEA)
If you are a consumer and the contract was concluded at a distance (e.g. online), you generally have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) takes physical possession of the goods. To exercise the right, you must inform us clearly (e.g. by email or post) of your decision to withdraw. You may use the model withdrawal form we provide but it is not mandatory. If you request the start of services during the withdrawal period, you may lose the right to withdraw once we have fully performed the service with your prior express consent. For the consequences of withdrawal (return of goods, refund), see our Return Policy. Your attention is drawn to the fact that the right of withdrawal may not apply or may be limited in certain cases (e.g. sealed goods that are not suitable for return for health or hygiene reasons once unsealed); we will inform you where applicable.
8. Warranty and liability
We are liable for defects in the goods in accordance with the applicable statutory warranty rules (e.g. §§ 434 ff. BGB). For consumers, the statutory warranty period is at least two years from delivery; for businesses, it may be shorter where permitted by law. Our liability for damages (whether in contract, tort, or otherwise) is unlimited for (i) injury to life, body, or health caused by us or our vicarious agents; (ii) intentional or grossly negligent breach; (iii) fraud; (iv) breach of essential contractual obligations (Kardinalpflichten) where the breach endangers the purpose of the contract—in the latter case our liability is limited to typical foreseeable damage; and (v) where mandatory law requires. Otherwise, our liability is limited to typical foreseeable damage and, in the case of businesses, to the amount of the order value unless the above exceptions apply. These limitations do not affect your statutory rights as a consumer.
9. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website in any way that could damage, disable, or overburden our systems, or that could interfere with other users' use. You must not attempt to gain unauthorised access to any part of the Website, our systems, or other users' data. Content on the Website (text, images, logos, etc.) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or use it for commercial purposes without our prior written consent. We may update or discontinue the Website or certain features at any time without liability to you.
10. Data protection and cookies
Your use of the Website and any order involve the processing of personal data. This is described in our Privacy Policy and Cookie Policy. By using the Website and submitting an order, you acknowledge that you have read and understood those policies and that we process your data as described there.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board. For consumers in Germany, you may also contact the competent consumer advice centre or use the EU ODR platform. For any legal disputes, the courts of our place of business (Berlin, Germany) have jurisdiction if you are a business, a legal person under public law, or a public-law special fund. If you are a consumer, the courts at your place of residence may have jurisdiction where the law so provides.
12. Applicable law
These Terms and any contract between us are governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers resident in the EU/EEA, this choice of law applies only to the extent that it does not deprive you of the protection of mandatory provisions of the law of your country of residence.
13. Severability and changes
If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in effect. We may amend these Terms from time to time. The version in effect at the time of your order applies to that order. For future orders, the current version published on the Website applies. We will notify you of material changes (e.g. by email or a notice on the Website) where required by law.
14. Contact
For questions about these Terms or your order, please contact us:
Ghivexoncrax
Henriette-Herz-Platz 3
10178 Berlin
Germany
Email: community@ghivexoncrax.world
Phone: +49 30 330 26156
For legal information about our business (e.g. company details, registration), see our Legal Information page.